Carrier Fees

Phone & Email Costs, Carrier Fees, & A2P Registration

CRMX works with third-party network providers to offer you full phone functionality directly within your account. In order to facilitate this service, there may be charges based on your usage of phone features.

• Making Calls: $0.021/min
• Receiving Calls: $0.0128/min
• Text Messages: $0.0119/segment/segment (please see this LINK for an SMS segment calculator)

*Phone rates may change at any time. Review here for current fees.

For every SMS sent, there is a corresponding carrier fee that is passed from the carrier. The cost is determined on a carrier-by-carrier basis. For example, if you are sending to a customer who has AT&T as their carrier, it will be different than if they have T-Mobile, etc. Here are the carrier fees you can generally expect per SMS:

• AT&T: $0.01/sms segment sent
• Verizon: $0.01/sms segment sent
• T- Mobile: $0.02/sms segment sent and received
• US Cellular: $0.02/sms segment sent
• All other carriers: $0.02/sms sent

Transaction history and miscellaneous micro charges from phone carriers can be broken down by viewing Company Billing > See Transactions > Other Charges.

* As of August 31st, 2023 you now required to be registered with The Campaign Registry (TRC) to send SMS texts through a local number. To find out more about TRC and registration, click here. Additional campaign registration charges will apply based on your registration type. Go to Settings > Phone Number > Trust Center and follow the listed steps to find a breakdown based on your case.

• Emails: $0.0014/Email
• Email Verification: $0.0025/EmailVerification

*Email rates may change at any time. Review here for current fees.

In 2023, new industry regulations were rolled out by phone carriers in an effort to reduce spam rates. The carriers banded together to form a regulatory process to register and monitor (and if necessary, restrict) how businesses communicate through messaging services. This regulation is known as A2P10DLC (Application to Person 10-Digit Long Code). Registration has been previously available, but will now be mandatory in the US if you wish to use messaging services.

You must "Register" your account. Without A2P approval text messages through local numbers will be blocked by phone carriers. Phone registration fees will fluctuate depending on your use case and sender reputation. Registration will ensure better deliverability.

Agent CRM has invested in a streamlined process for registration. You can now register your phone account directly through your account using Trust Center.

Find Trust Center under Settings > Phone Number > Trust Center. 

A2P Phone Registration for Sole Prop Businesses (without an EIN)

A2P Phone Registration for EIN Businesses