Calls Not Recording

How to enable Call Recording

Once you are in your CRMX account, click on Settings (bottom left)

Click on Phone Numbers

Click on the Edit icon to the CRMX number you want to enable Call recording for

Check the checkbox for Call recording (Default message: This call will be recorded for quality assurance)

You could put a few spaces here so it will not announce anything, depending on the regulation where you live if that's allowed.

However, for workflow action Call steps, we will still announce the call recording message.

Click on Update to save the changes.