Login Issues
If you are having login issues here’s what to do:
- Please reach out to support and provide a Loom video showing them your issue, and tell them if you have any of the listed services below and they will get back to you with a solution.
- A VPN service
- Your IPS (Internet Service Provider) such as
- Verizon Fios
- CenturyLink
- Survey Junkie (if you have it installed on your device)
- McAfee (if you have it installed on your device)
- Common Issues:
- 9 Dots Loading
- Error: User does not exist inside this agency
- No error but no redirect after entering the 2FA code
- Error: Unable to log you in at this time